Are PETCPU products safe for pets?
Yes, all PETCPU products undergo a rigorous testing process to ensure the highest quality and safety standards. Our testing covers compliance with key industry certifications including UL, RoHS, andFCC and is committed to providing users with high-performance and trustworthy smart pet products.
Does PETCPU offer customer support?
Absolutely! Our dedicated customer support team is here to assist you. You can reachout to us through our website or by emailing us directly.
Can l track my order?
Yes, once your order is shipped, you will receive a tracking number via email. You can use this tracking number to monitor the status and progress of your shipment.
Are PETCPU products suitable for all types of pets?
Our products are designed for a wide range of pets, including dogs, cats, and small animals.We recommend checking the product specifications or with your veterinarian to ensure compatibility with your specific pet’s needs.
How long does shipping take?
Shipping times may vary depending on your location. We strive to process and shiporders within 1-3 business days. Once shipped, the estimated delivery time will beprovided to you during the checkout process.
Canl cancel or modify my order after it has been placed?
We understand that circumstances may change. lf you need to cancel or modify your order, please reach out to our customer support team as soon as possible. While we cannot guarantee changes can be made after an order is placed, we will do our best toaccommodate your request